Who we are

Muser Entertainment
Inge Lehmanns Gade 10, 6
8000, Aarhus C
Denmark

P: +45 423 73 063
E: hello@muser.agency

VAT number: DK35689087

CEO: Florin V. Cotiu
Muser Entertainment is 100% independent and owner managed.

 

Terms of use & Conditions

Your access to and use of this site is subject to the following terms and conditions and all applicable laws.
By accessing and using this site, you accept the following terms and conditions, without limitation or qualification.

The information on this website is provided by Muser Entertainment for general purposes only and is subject to change without notice. We do our best to keep this website up to date, but we make no warranties or representations of any kind about the quality, content, completeness, accuracy, reliability, adequacy, suitability or availability with respect to the website, or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Muser Entertainment will not, under any circumstances, be liable for any loss or damage, including without limitation any special, incidental or consequential damages or any loss or damage arising from loss of data or profits arising out of or in connection with the use or misuse of this website or the information, data or images herein.

This website may contain links to other (external) websites which are not under the control of Muser Entertainment. Muser Entertainment makes no representations whatsoever about any other website to which you may have access through this website. When you access an external website, you do so at your own risk and Muser Entertainment is not responsible for the content of those websites. The inclusion of any links does not imply a recommendation or endorse the content of that website. It is your responsibility to ensure that any page or website you select for viewing is free from content that you may deem inappropriate.

This website and any product name, company name, logo, brand or other mark mentioned on this website may be trademarks and/or service marks or copyrights of their respective owners. Any distribution of any information or image from this website, in whole or in part, is strictly prohibited other than the following: (a) you may print hard copies of any item for your personal and non commercial use only and (b) you may copy the content to individual third parties for their personal use but only if you acknowledge the website as the source of the material.

You may not without the express prior written permission of Muser Entertainment distribute or commercially exploit the content in any way, nor may you transmit it or store it in any other website or other form of electronic retrieval system.

In the event that any or any part of the terms contained in these terms & conditions shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term shall to that extent be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted by law.

References to Muser Entertainment, “muser agency” “we”, “us” and “our” are references to “MUSER ENTERTAINMENT” and its subsidiaries.

 

Data Privacy & Cookies Policy

Muser Entertainment respects your privacy and is committed to protecting your personal data. This privacy notice supplements the other notices and is not intended to override them.

1. Important information

1.1 Purpose of this privacy notice

This privacy notice will inform you of how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1.2 Controller

We have appointed a Data Protection Officer (DPO) who is for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your rights, please contact the DPO using the details set out below.

1.3 Contact details

Full name of legal entity: Muser Entertainment
DPO: Florin V. Cotiu
Email address: hello@muser.agency
Postal address: Inge Lehmanns Gade 10, 6, 8000 Aarhus C

1.4 Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 23 May 2018. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

1.5 Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

2. What personal data we collect

Personal data is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, share and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, last name, username, title.
  • Contact Data includes billing address, email address and telephone numbers.
  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Usage Data includes information about how you use our website.

3. How we collect personal data

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
    • Technical Data from the following parties:
      – analytics providers such as Google based outside the EU;
      – search information providers such as Google, Yahoo or Firefox based inside or outside the EU.
    • Contact Data from providers of accounting services such as Dinero located inside of Denmark.
    • Identity and Contact Data from publicly availably sources such as PROFF located inside of Denmark.

4. How we use personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
  • Where we need to comply with a legal or regulatory obligation.
  • Where you have given your consent to us to process your personal data.

4. Purposes for use of personal data

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

4.1 Register new customer

Type of data: identity, contact.
Lawful basis for processing: performance of the contract.

4.2 Process and deliver ordered services

Type of data: identity, contact.
Lawful basis for processing: performance of the contract.

4.3 Client relationship management

Includes: notifying about changes in terms and/or privacy policy, recommending goods and services of interest.
Type of data: identity, contact.
Lawful basis for processing: performance of the contract; necessary to comply with a legal obligation.
Legitimate interests: keep records updated; business growth and products/services development.

4.4 Business (including this website) administration and protection

Includes: troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.
Type of data: identity, contact, technical.
Lawful basis for processing: necessary to comply with a legal obligation.
Legitimate interests: running the business, provision of administration and IT services, network security.

4.5 Data analytics usage

Includes: improvements of website, products/services, customer relationships and experiences.
Type of data: technical, usage.
Legitimate interests: keep website updated, relevant and secured, business development and marketing strategy.

5. Cookies

Cookies are small text files – containing letters and numbers – which are downloaded by your computer when you access and use certain websites. Cookies allow our Website to recognise a device and provide content accordingly. We recommend that you accept all cookies from our Website, as they have been designed to enhance the service that this Website provides you. If you choose to disable any of these cookies, then you may impair the functionality of the Website and you may not experience all its features in the way it was designed to be enjoyed.

To disable cookies, we suggest that you set your browser to disable cookies for www.biggroup.co.uk. This option usually appears under “Tools” or “Settings” in a section called “Privacy” and is intuitive. Browsers implement this feature differently, so please refer to your browser help section for detailed information. Or, search the internet for “Disabling cookies with X browser” where X is your browser name.

For more information about cookies and how they are used on the internet, please see the information on the independent All About Cookies site and the Wikipedia article on HTTP Cookies.

5.1 Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

5.2 Cookie Declaration

[cookie_declaration]

6. Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

7. Personal data disclosures

We use third-party services (data processors) across the website and for some of our services. The extent to which your data is shared with these providers depends on your use of our services, and we listed the specific third-parties in use (with links to their privacy policies) below. Each third-party provider has been vetted by us to ensure that privacy policies and practices meet or exceed the same levels of compliance and standards that we follow. Where appropriate and available, we hold additional signed Data Privacy Agreements with these companies as an additional layer of accountability in order to help ensure your data is safe and secure.

We disclose potentially personally-identifying and personally-identifying information only to our contractors and third party service providers that need to know that information in order to process it on our behalf or to provide services, and that have agreed, in writing, not to disclose it to others. Some of these contractors and service providers may be located outside of your home country; by using our websites and services, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

We may have to share your personal data with the parties set out below for the purposes set out in paragraph 4 above:

  • Internal Third Parties: subsidiary companies who are based in the EU.
  • External Third Parties: service providers, partners and sub-contractors based in the EU or Worldwide, professional advisers (e.g. lawyers, bankers, auditors and insurers based in the EU). We are only using third-party service providers that are fully vetted and adhere to the highest levels of privacy and security practices
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
  • Other parties such as law enforcement agencies where we are under a duty to comply with a legal obligation, or to protect our rights, or to protect the rights, property or safety of the company, our customers or others. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Third Parties Privacy Policies:

Google
Incsub, LLC
Facebook
YouTube (Google)
Google Analytics
Mailchimp
Twitter
Dinero
Dreamhost
Amazon Web Services
WordPress
Yoast BV
Defiant, Inc.
WooCommerce (Automattic)
Clourdflare, Inc.
Flexya A/S
Shopify

8. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

10. What rights you have over your data

Under certain circumstances, you have right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
    Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    • if you want us to establish the data’s accuracy;
    • where our use of the data is unlawful but you do not want us to erase it;
    • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims;
    • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact us.

No Fee Usually Required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit to respond. We try to respond to all legitimate requests within 30 working days. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.